Terms of Service

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using https://mosaicartstudiomy.com/ (“the Site”) operated by J Art Education Sdn Bhd. (“us”, “we,” or “our”) and for participation in activities at our outlets located in Plaza Arkadia, Desa Park City, The Starling Mall, Petaling Jaya, and 1 Utama, Bandar Utama (“Facilities”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at https://mosaicartstudiomy.com/ and for your participation in activities at our Facilities.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. By participating in any activities and usage of amenities in the Facilities, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement. These Terms of Service set forth the legally binding terms for the use of Mosaic Art Studio’s services. You are only authorized to use Mosaic Art Studio’s services (regardless of whether your access or use is intended) if you agree to abide by all applicable laws and these Terms of Service. Please read these Terms of Service carefully. If you do not agree with them, you should leave the Mosaic Art Studio website and discontinue use of Mosaic Art Studio services immediately. If you wish to become a Member, you must read these Terms of Service and indicate your acceptance during the registration process.

ACCOUNTS

You will have to create an account on the Site in order to access some features of the website. When creating an account, you must provide accurate and complete information. You are solely responsible for all activities that occur on your account, and you must keep your account password secure. You must notify us immediately if you notice any breach of security or unauthorized use or access to your account. You may never use another person’s account without permission.

MEMBER SERVICES & POLICIES

Buying Packages – You must create an account before any package can be purchased. You may purchase a package online or directly at our studios. The package will commence from the date of purchase after a confirmation email of the purchase has been sent to your account email.

Sharing Packages – Only selected packages are shareable between Mosaic Art Studio members. Please refer to the page here for the package information. Payment for the package must be made before the sharing process can be executed. Please contact us via email at HELLO@MOSAICARTSTUDIOMY.COM to initiate the package sharing feature.

Class Cancellations – You may cancel your class booking via your registered account, phone call to the studio, or by dropping an email to HELLO@MOSAICARTSTUDIOMY.COM. In the event of a late cancellation or no-show, the credit will NOT be refundable. The 12-hour cancellation period is also applicable for cancellations made via phone call or email.

Class Reservations – All class reservations must be done through our online class booking system. You must be physically present within the studio 10 minutes before the commencement of the reserved class. If you are late and the reserved class has commenced, you will be denied access to the class as safety is our number one priority in the studio, and your class credit will be deducted.

Waiting List – If a class is fully booked, you can still reserve a spot for a class and will be added to the waitlist. If you are at the top of the waitlist and have arrived at the studio to wait for a no-show, you will be allocated a spot if a pre-booked spot is not claimed within 10 minutes before class starts. Your credit will only be deducted if you are able to join the class.

Personal Belongings – You agree that Mosaic Art Studio is in no way responsible for the safekeeping of your personal belongings when you are present in the studio. You assume your own personal responsibility and all risk of loss for any of your personal belongings.

STUDIO RULES & REGULATIONS

You shall adhere to the rules of Mosaic Art Studio within the Facilities and the classes conducted with the equipment in the Facilities.

You must be physically present and checked in at least 10 minutes prior to the start of class or your spot may be released to a waitlist member. We practice a strict closed-door policy whereby entry to the class will NOT be permitted once the class doors are closed. This is to ensure the safety of all members, as an in-class safety briefing is conducted 10 minutes before class starts.

Reserved classes must be changed or canceled 12 hours before the scheduled class time, or your credit will be forfeited.

By participating in our classes, you hereby agree that you are physically fit and well to participate. By participating in our classes, you agree to adhere to the instructions given by our Instructors during class.

We will not be liable for any failure to obtain access to our Facilities or usage of the Facilities beyond the reasonable control of Mosaic Art Studio. Any refund of the usage fee will be subject to the sole discretion of J Art Education Sdn Bhd.

REFUND POLICY

All fees, once paid, are strictly non-refundable under any circumstances.

CHANGES TO THIS AGREEMENT

We reserve the right to modify these Terms and Conditions by updating the terms on the Site at our sole discretion. Your continued use of the Site after any updates constitutes your acceptance of the new Terms and Conditions. We encourage you to review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access, or continue to access the Site or discontinue any use of the Site immediately.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and shall be subject to the exclusive jurisdiction of Malaysia.